Communications & Outreach Officer

• Manage and monitor JAAGO Foundation's official social media pages and affiliated platforms.
• Respond promptly and professionally to messages, comments, and queries on social media.
• Coordinate and schedule social media content with the digital team as required.
• Monitor audience engagement and feedback to improve social media outreach and communication strategies.
• Manage official email communication and respond to enquiries related to partnerships, volunteering, internships, and sponsorship.
• Respond to phone enquiries, provide accurate programme information, and redirect calls to relevant departments when necessary.

Safeguarding:

• Uphold and promote the organization's safeguarding policies to ensure the safety, dignity, and well-being of all children, young people, and vulnerable adults engaged in our activities.
• Immediately report any concerns, suspicions, or incidents of safeguarding breaches in line with the organization's reporting procedures.
• Maintain professional boundaries and conduct that fosters a safe and respectful environment for all beneficiaries, colleagues, and stakeholders.

Education:

• Bachelor's degree in Communications, Media Studies, Development Studies, Marketing, or a related field.

Experience:

• Minimum 1–2 years of experience in social media management, communications, or community engagement.
• Experience working with NGOs or development organisations will be an advantage.

Skills and other competencies:

• Strong written and verbal communication skills in Bangla and English.
• Good understanding of social media platforms and online community management.
• Ability to communicate professionally, sensitively, and in alignment with organisational values.